Zee5 Privacy Policy — User Data Protection
Your privacy is our priority. This policy clearly explains how zee5 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Effective date: 1 January 2026. This policy applies to all users accessing the zee5 platform via the website or mobile application.
Information We Collect
To provide a secure and fully functional service, zee5 collects several categories of information from users:
Your full name, email address, phone number, date of birth, and the password you registered when opening your account. This information is required to verify your identity and keep your account secure.
Transaction details in Malaysian Ringgit (RM/MYR), including the deposit and withdrawal methods you use. We do not store full card numbers — payment data is processed through secure channels.
Device type, operating system, web browser, IP address, and screen resolution. This data is used to optimise how the platform displays on your device, particularly for mobile users in Malaysia.
Activity records such as games played, bets placed, session duration, and pages visited. This data helps us improve the user experience and detect any unusual activity.
How We Use Your Information
All information collected by zee5 is used for specific, limited purposes. We do not use your data for anything unrelated to the platform's services. The primary purposes for data use are as follows:
- Account management — verifies identity, processes registration, and maintains login security.
- Transaction processing — processes deposits and withdrawals in Ringgit (RM) accurately and securely.
- Platform improvements — analyses usage patterns to improve the interface, performance, and overall user experience.
- Service communications — sends important notifications related to your account, transactions, or policy changes.
- Legal compliance — fulfils applicable legal obligations, including fraud prevention and anti-money laundering compliance.
Cookie & Tracking Usage
The zee5 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions such as login authentication and session management. Cannot be disabled.
Collects anonymised data on how users interact with the platform to help us identify areas for improvement.
Saves user preferences such as your chosen language and display format to keep your experience consistent across every visit.
You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality of parts of the platform. We do not use cookies for third-party advertising purposes.
Data Storage, Security & Information Sharing
Storage and retention period
Active account data is retained for the duration your account remains active and for any required period following account closure to meet legal obligations. Transaction records are kept for a minimum of seven years in accordance with financial compliance requirements.
Data security
Zee5 uses SSL encryption for all communications between user devices and our servers. Sensitive data is stored in server environments protected by strict access controls. We conduct regular security audits to identify and address any vulnerabilities.
Third-party sharing
We do not sell or rent your personal information to third parties for marketing purposes. Your information is only shared in the following limited circumstances: approved payment processors (to complete RM transactions), technical service providers bound by confidentiality agreements, and relevant authorities when required by law.
User Rights & Contact Us
As a zee5 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to access — you have the right to request a copy of the personal data we hold about you.
- Right to rectification — if any of your information is inaccurate or outdated, you have the right to request a correction.
- Right to erasure — under certain circumstances, you may request that we delete your personal data, subject to any applicable legal retention obligations.
- Right to object — you may object to the processing of your data for certain purposes that are not essential to service delivery.
To submit any request relating to your privacy rights, or if you have any questions about this policy, please contact our team. We are committed to responding to all requests within a reasonable timeframe.
Email: [email protected]
If you have general questions about the platform, you can also browse the FAQ us for a prompt response. Any changes to this privacy policy will be communicated via the platform, and the new effective date will be updated at the top of this page.